Remote Infrastructure Management (RIM) Services

Our range of integrated people services will suit your needs and help your organisation work.

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Our Approach

We approach our client’s business challenges with a Remote Infrastructure Management solution to proactively monitor and manage the production infrastructure, including network and database operations. We lead the strategy and architecture for near-line Disaster Recovery (DR) and implement an effective offline near-DR solution using OUR Data Guard for replication strategy. This ensures high availability, data protection, and disaster recovery, easing the primary database load and improving service availability. We also deploy script-based automation to effectively manage offline and near backups, optimizing resources and reducing overall IT costs.

Smooth

Business Operations

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Monthly and Yearly Closure Functions

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Desired ROI

Remote Infrastructure
Management
services by TRIJIT

Cloud Infrastructure Management

As part of Remote Infrastructure Management services, you can receive a team that controls IT environment completely.

Web server support & management

RIM service provided by the Trijit team includes managing and configuring web servers for hosting your digital systems. Additionally, we assist in designing your servers from the ground up, ensuring they are tailored to be both suitable and efficient for your needs.

Database management

Our RIM services provide secure database encryption and performance monitoring to support your daily business tasks.

Infrastructure security

We take care of your IT infrastructure remotely and eliminate cyberattacks, malicious files, hackings, and other threats that could influence its security.

Disaster recovery

In the event of any incidents, our team assures recovery of your system to its previous state within one minute.

24/7 Emergency reaction

We adhere to industry standards and SLAs, offering emergency support ranging from 8/5 to 24/7, ensuring timely incident resolution.

Storage management

As a part of Remote Infrastructure Management services, you will receive the most comprehensive and secure data storage to satisfy daily business needs, ongoing scalability, and growth.

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SEAMLESS IT EXPERIENCES WITH REMOTE INFRASTRUCTURE MANAGEMENT SERVICES

Most businesses have their hands full with daily operations; no one is available to monitor the system changes
that can potentially cause IT infrastructure issues. Monitoring and managing your network with our
powerful RIM services saves you from cost-driving problems. We look out for update, install,
configure, and even solve rising issues in real-time.

Why do clients choose us?

At TRIJIT, we speak the language of tech solutions that are in line with financial advantages for the client's company.
We do not experiment at the client’s expense, but instead employ time-tested solutions and tools used in remote infrastructure management.
We are supporters of transparent communication and building long-term relationships with our clients.

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Provide 99.99% fault tolerance

For some of our clients, every hour of downtime can result in a loss of hundreds of thousands of dollars. By utilizing our remote infrastructure management services, we protect them from such failures and risks and do our best to achieve 99.99% fault tolerance. This has resulted in close cooperation for more than 10 years.

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Bring the system response time to 0.01s

With our RIM services at hand, your business could have a response time for your web and mobile-based software of up to 0.01 seconds. We deliver services in order to obtain smooth, fast, and seamless performance in your IT environments.

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Abide by industry-leading SLA & 24/7 emergency support

When you require 24/7 support, Trijit ensures timely and tailored Remote Infrastructure Management services. Operating under standardized SLAs, we resolve 100% of incidents. Our team responds to emergency calls within 5 minutes and resolves business-related issues in under 30 minutes.

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Manage 800+TB of traffic per project each month

Within our RIM services, we set up, monitor, and support your IT infrastructure in a way that will best handle traffic rises, peak loads within sale seasons, and much more. Our service provisions can result in your system managing over 800TB of traffic per month and keep everything stable and performing well.

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Average IT engineer experience — 14 years

Once you need 24/7 support, you will receive remote infrastructure management services in a timely and most suitable way. Trijit operates under standardized SLA with 100% of incidents resolved. We answer emergency calls in 5 minutes and solve business-related problems in under 30 minutes.

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Delivering Effective IT Solutions

We build trust-based partnerships with our clients, prioritizing every request's success. We leverage our proven approach and industry best practices to deliver comprehensive IT solutions and robust remote infrastructure management services. Our expertise caters to both startups and established enterprises managing high-volume demands (exceeding 1 million daily requests).

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Unwavering Commitment to Data Security

We prioritize the security of your customer data. Our team implements industry-leading security protocols and methodologies to safeguard your information within our services. We maintain a culture of continuous learning, actively participating in security training and staying current on evolving threats.

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Building Long-Term Partnerships

While some initial projects, like IT infrastructure design and setup, can be completed within weeks or months, at Trijit we focus on fostering long-term client relationships. A testament to this is the fact that 9 out of 10 clients have remained with us for over 7 years, entrusting us with their complete IT operations and RIM services.

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Average project duration — 7 years

It is worth mentioning that 9 out of 10 clients have worked with Trijit for over 7 years and end up completely handing over all of their IT operations and RIM services. Our operation started with IT infrastructure design and setup from scratch, which is possible within 2 weeks or up to 3 months with ongoing IT maintenance.

Streamline Your IT Operations with Trijit's RIM Services

Focus on your core business while Trijit's RIM Services streamline your IT operations. Delegate the burden of managing and monitoring your IT assets to our experts, ensuring near-perfect uptime (99.99%) and 24/7 support. We continuously invest in staying ahead of the latest advancements, so your infrastructure remains optimized. Benefit from scalable solutions that grow with your business, all at a cost-effective price point. Additionally, gain customized IT infrastructure designed to meet your specific needs, and enjoy the peace-of-mind that comes with entrusting your IT operations to a trusted partner.

Simplicity

Offload the complexities of IT management to our remote team. We'll ensure a stable, reliable IT environment, freeing you to focus on what matters most: growing your business. Delegate day-to-day IT tasks to us, allowing you to concentrate on strategic initiatives and core competencies. Let us handle the tech, so you can focus on achieving your business goals.

Reliability

Leverage our extensive experience supporting enterprises to achieve outstanding results. We deliver the same dedication and involvement you'd expect from an in-house team, but with the added benefit of a remote delivery model. Our customized solutions ensure the stability of your IT infrastructure, regardless of your company's size – from nimble startups to ultra-high-load projects.

Value

Reduce your IT overhead with Trijit's cost-effective remote management solutions. Our model offers significant savings compared to traditional in-house IT teams, with typical rates 30-50% lower. This translates to potential cost reductions of up to 50% while still receiving the exceptional service and results you deserve.

RIM FAQs

What is remote infrastructure management?

Remote infrastructure management (RIM) is the process of administering and monitoring IT infrastructure and all its related tasks like databases, servers, data centers, storage, web and mobile-based applications, cloud-based services, operating systems, etc., from a distance.

The provided remote infrastructure management services manage and control technology, infrastructure, and data proactively. Businesses can delegate their IT operations to IT providers operating worldwide. RIM services also help companies cover the internal needs and needs of their employees and keep everything working across the entire organization.

Remote infrastructure management allows businesses and organizations to deliver more advanced services and an improved user experience to achieve higher sales and revenues. Therefore, the main goal of infrastructure management is to ensure system stability and security by decreasing response times, system downtime, and enabling organization performance and continuity in the long run.

Why is outsourcing infrastructure management a good idea?

Generally speaking, outsourcing infrastructure management enhances efficiency, cuts costs, speeds up product development, increases flexibility, and allows companies to focus on their core business objectives. Aside from all these benefits, outsourcing IT operations provides companies with top DevOps expertise and professional IT engineers and teams using mature tech stacks and tools used in remote infrastructure management.

Therefore, if you are looking for an IT solution that optimizes your IT expenditures and want to receive top-notch expertise, then infrastructure management outsourcing is a good option for you. Cost and time savings are just a few of the benefits. Basically, once you find a reliable and professional IT vendor, you can hand over your headache caused by IT operations and tech tasks.

It is worth noting that the outsourcing market is booming and provides an immense number of services, experience, expertise, solutions, etc. In addition, once you outsource to a company from Eastern Europe, you can expect to save 30-50% of your budget. This is because hourly rates in Eastern Europe (e.g., Ukraine) are 40-60% lower for similar expertise in Europe and the USA. Furthermore, the region has a great price-quality ratio to outsource infrastructure management due to lower tax rates, over 15 years of expertise in outsourcing IT operations, a wide talent pool, access to limited expertise, and much more.

Why is TRIJIT the right choice?

The TRIJIT team could be an excellent choice for you in providing remote infrastructure management services at reasonable hourly rates. Initially, we start our cooperation with an in-depth business analysis, tech assessment, and study of the client’s objectives and requirements. We deliver a free security audit and evaluate the existing AWS account for cost-optimization. Note that we can get you a discount of 30% AWS hosting once you are our client.

Further, we design a plan of action to digitally transform your business to match industry standards and comply with all tech requirements. Our processes are settled in a transparent way with regular reports and clear communication. We value long-term relations since we believe trustworthy ties lead to the most remarkable results. As a result, 9 out of 10 clients stay with TRIJIT for at least 7 years.

The remote infrastructure management services we deliver are based on industry-level SLA. Our service package includes the necessary info and prescribed reaction times, costs, and other custom elements you may require in RIM services. Our reaction to emergency calls is within 5 minutes, and resolution of critical issues takes around 30 minutes. It is worth mentioning that 100% of all incidents we have addressed have been resolved.

Lastly, security is our priority within remote infrastructure management services. Our services comply with security policies and standards for data storage and encryption. As well, we set up a firewall inside the IT infrastructure. This approach is applied by only 1 out of 10 other companies.

What sales outsourcing services do you provide?

We provide four customizable sales outsourcing solutions. Those services are:

Outside Sales

Inside Sales

Co-source Sales

International Sales

Considering outsourcing your IT infrastructure?

Trijit's remote IT experts can help. We offer consultations to assess your needs and advise on the best ways to leverage IT for growth.

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Let's Talk

“At Honeywell, we were impressed by Trijit's deep understanding of our IT infrastructure needs. Their Remote IT Management (RIM) services have been instrumental in boosting our operational efficiency and ensuring the smooth running of our critical systems. Trijit's team is highly responsive and proactive, consistently exceeding our expectations. We've been able to focus more on our core business activities while knowing our IT infrastructure is in safe hands”.


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Darius Adamczyk

CEO, Honeywell