TECHIntelligent Finance Operations
Helping companies transform from transactional to strategic organizations through intelligent operations.
Business Process Outsourcing (BPO) is the contracting of non-primary business activities and functions to a
third-party provider.
BPO services include payroll, human resources (HR), accounting and customer/call center
relations.
Helping companies transform from transactional to strategic organizations through intelligent operations.
Data-driven insights to help optimize processes, increase efficiency and drive out more value.
Building agile, transparent supply chains to help businesses navigate market volatility with success.
Achieving compliance and managing risk to keep pace with regulatory and operational pressures.
Achieve outcomes faster with intelligent global business services.
Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.
Helping sales leaders evolve their operation models, launch new products & services and delight customers.
Reshaping the employee experience and improving retention with innovative workforce operating models.
Enabling communications service providers to thrive in an ever-changing landscape
BPO services have become an essential requirement, where businesses delegate their operational tasks to third-party entities at competitive rates. This approach is highly effective and efficient, enabling organizations to boost productivity and capabilities while reducing costs. BPO services encompass various segments such as technical support, software assistance, inbound call centers, and chat/email support, catering to diverse industries including banking, finance, healthcare, retail, logistics, and more. At Trijit, our focus is on fulfilling client requirements by delivering high-quality, cost-effective, and dependable services, transforming businesses into profitable ventures.
BPO, an acronym for Business Process Outsourcing, refers to the delegation of specific business operations and responsibilities to third-party service providers. Initially associated with manufacturing firms, such as Coca Cola, which outsourced significant portions of its supply chain, BPO now encompasses a broad range of services. It can be categorized into Back Office Outsourcing, covering internal functions like finance and human resources, and Front Office Outsourcing, which includes customer-related services like contact centers. Today, numerous BPO service providers undertake operations on behalf of clients, offering a comprehensive range of solutions. Access an exclusive database of listed companies providing BPO services for your business needs.
Our research has identified four distinct phases of the journey to intelligent operations—each underpinned by a set of technologies to drive efficiency and insights. We've discovered increasing levels of capability or talent required at each stage and varied levels of outcomes that can be achieved along the way.
Each stage of the journey calls for a specialized workforce as well as sponsorship from the top. The goal is to dramatically shift the allocation of work—automating transactional tasks and freeing up talented people for more critical thinking— accelerated by automation, enabled by cloud and delivered by an agile workforce, to unlock new sources of value across the enterprise.
Organizations need to achieve a step change in operations, transforming how the business operates by adopting a bold vision that is executed by unified leadership. Operational transformation draws on business process expertise, technology innovation and agile talent. It is the enabler of future-ready, intelligent operations.
Operations transformation means organizations can “think big” and take bold moves to close the gap between aspirations and where they are today. By automating at scale, augmenting human talent with technology and committing to data-driven decision making, organizations can optimize their intelligent operations journey. And with a flexible operating model that combines multidisciplinary teams and technologies across an ecosystem of partners, organizations can improve overall performance and sustainability.
In today's business landscape, achieving high-quality service at a competitive cost is crucial for staying competitive in price-driven markets. The outsourcing model enables businesses to direct their focus towards research and development and new initiatives, facilitating the delivery of innovative products and services to customers while sustaining competitiveness.
At Trijit, we specialize in offering BPO offshoring services tailored to the unique needs of our clients. By outsourcing, clients can significantly reduce their operational overheads while ensuring that outsourced activities are conducted by skilled executives and managers, delivering optimal results.
Each outsourced process is meticulously executed by our team of trained and experienced professionals, following a detailed process flow developed in consultation with our clients to ensure the highest quality service. We maintain regular communication with our clients, conducting periodic reviews to assess operations and address any potential gaps.
Leveraging the latest technological solutions such as CRM systems, voice services, remote desktop capabilities, VPN connectivity, web conference tools, and project management platforms, Trijit is equipped to efficiently handle all aspects of the outsourcing process, ensuring seamless operations and client satisfaction.
ITES- It is a type of BPO service that manages and handles IT solutions over the internet. It involves handling IT services like technical support, production support analyst, and service desk analyst.
KPO- In this type of outsourcing, the service provider offers advanced expertise for any particular business process.
LPO- It offers services related to a high level of legal work. They also perform complex tasks like writing legal agreements, doing legal research, and drafting patent applications.
RPO- RPO deals with processes like data analysis and research processes. The services it offers include investment research, data analytics, and market research.
Some of the major advantages of BPO services include lower cost, higher efficiency, flexibility, and agility it offers. But the most important benefit of hiring BPO services is that it allows you to focus on core business functions. Yes, by outsourcing a few processes like HR, accounting, payroll, and others, you can focus on the important aspects of your business and grow while generating bigger revenues. Furthermore, companies benefit from BPO's ability to offer prompt and accurate reporting, leading to increased productivity, as well as help in reassigning resources when needed.
BPOs provide companies with flexibility and cost-saving third-party services by implementing dedicated providers, which can handle specialized tasks, such as payroll, more efficiently and pass those savings to their clients. You can outsource any business function through a BPO.
BPO outsourcing is crucial at a time of economic uncertainty for the simple reason that it helps companies save money. However, the BPO industry has proven itself a very useful tool as companies pursue more cost-effective business success.
Most importantly, BPO outsourcing allows businesses to focus on core competencies while hiring out the tasks to a third-party provider that requires too much investment. It will save you from overspending on processes that can be done by a third-party vendor, in a cost-efficient manner. Some of the most commonly outsourced services include human resource administration that involves payroll maintenance, recruitment, training, and health benefits maintenance.
Business Process Outsourcing abbreviated as BPO involves hiring third-party service providers to handle and manage your business operations. BPO offers two types of services that include the back office and front office. They are also widely known as information technology-enabled services.
A business decides to outsource a task it cannot handle in-house because they believe a more specialized company can handle it better. In other words, Business Process Outsourcing is the practice of hiring another company to perform a process that your business needs to function.
Organizations often outsource specific processes within a functional area through BPO contracts, such as the HR department. Companies can also outsource whole functional areas to a single provider like BPO.
"Trijit stands out as the premier choice for outsourced BPO services. With their comprehensive solutions and dedication to addressing all your needs, I highly recommend partnering with Trijit for unparalleled results."
CEO, Marks & Spencer